Ah the irony! On the same day that their new earning report showed a 21% drop in quarterly earnings, widely attributed to a drop-off in customers, the Downtown Chico Starbucks, which I’ve been fiercely loyal to for the last five years, if not longer, lost me as a twice-daily customer on account of some stupid ass shit. For your edification, I’ll reproduce here the letter I wrote to Starbucks customer service department:

I’ve been going to the Starbucks in Downtown Chico every day, some times, two or three times a day, for the last five years, if not longer. It truly had become, to borrow the Starbucks parlance, my “third place”. For about the last year I’ve been ordering the exact same drink, every single time: three shots on ice in a venti cup. The baristas usually joke about it being a “ghetto latte” since it is cheaper than getting an iced latte but essentially the same thing once you put some cream in it. However, with all the signage in place saying things like “your drink should be perfect” etc, I really didn’t think it was a big deal. Today however, the manager of the store (who has served me the drink in question dozens of times) informed me that I was “stealing” from Starbucks by putting milk in my drink and made it clear that me and my business were no longer wanted, or needed, all in front of the numerous people waiting in line behind me This is unfortunate in many ways, not the least of which is the fact that, in my job as a writer for local, regional and national print and online publications, I have always made it a habit to talk about how much I love Starbucks, despite the hipness currently associated with corporate bashing. I have defended Starbucks in the face of criticism more times than I can count, but now I wish that I had chosen otherwise. If you want to bill me for all the milk I’ve “stolen” over the last 5 years of patronage my address is above.

Fuck it. Peets is better anyway.